Shipping policy
Shipping Policy
Last updated: March 2026
Thank you for shopping with Willow Home.
Processing time
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping options
Free Standard Shipping
Delivery time: 5–8 business days
Cost: Free
Express Delivery
Delivery time: 2–4 business days
Cost: £9.99
Delivery times are estimates and may vary due to courier delays or other circumstances.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Incorrect address
Customers are responsible for providing the correct shipping address at checkout.
Lost packages
If your package appears lost or delayed, please contact us so we can assist you.
Contact
For shipping questions, please contact: