Refund policy
Return & Refund Policy
Last updated: March 2026
At Willow Home, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused
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The item must be in the same condition that you received it
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The item must be in its original packaging
Non-returnable items
Certain items may not be eligible for return due to hygiene or safety reasons.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Late or missing refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you have done all of this and still have not received your refund, please contact us.
Return shipping
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us immediately so we can resolve the issue.
Contact
For return requests, please contact: